General information

Player for Android

Player for Amazon Fire Stick

Player for Windows PC

Player for IOS Apple

Plugin for Dune Player

GENERAL QUESTIONS

WHAT NEEDS TO CONNECT?

Internet: To watch our television you will need the Internet (minimum speed 25-35 mb / sec). You can check the internet connection speed of Witaj.TV several times on SPEEDTEST. If the results differ only slightly (maximum 5-10%) then the connection is stable and there should be no problems with watching. However, if the results differ by more than 10-15%, this indicates a problem with the connection to the server. In this case, Witaj.TV cannot guarantee stable TV viewing. We recommend contacting your internet provider for advice. To watch Internet TV on the TV screen you need a special Amazon Fire TV Stick receiver. The devices can be bought in the Witaj.TV online store or on Amazon.com. If you want to watch TV on your computer monitor: Go to hello.tv/information Then press on the appropriate operating system for your computer. The program will download, after which you must install the program on your computer. After installation, go to the Welcome icon and enter login (username) and password (password).

DOES WITAJ.TV DISCOUNT SYSTEM?

Of course, we offer a discount system for our customers. The discount value depends on the duration of the subscription and the form of payment. Yes, when you buy an annual subscription, you can save up to 15% of the monthly subscription. If you choose a one-time payment (not a monthly payment), we offer an additional 3% discount on the value of the order.

CAN YOU WATCH WITAJ.TV ON SEVERAL TVS AT ONCE?

Of course, each subscription has a multiroom option attached, i.e. one subscription can be used on up to 5 devices, provided that the devices have a common IP address.

WHAT ARE THE TERMS OF THE "INVITE A FRIEND" ACTION AND WHERE CAN I GIVE THE FRIEND'S NAME AND SURNAME IF I USE YOUR SERVICES FROM ITS RECOMMENDATION?

In order for your friend to receive a bonus, you must be a Witaj.TV user with an annual subscription when placing your order. Your friend will receive a bonus only if you order an annual subscription and provide his order number or name and surname when ordering. If you do not provide the order number or the name of your friend or you have entered incorrect data, you have 24 hours to contact us to correct this data. After this time, your friend's order number will no longer be available.

I DON'T LIVE IN EUROPE AND IF THE PROGRAMS ARE LIVE ON TV, I WILL NEED TO VIEW MORNING PROGRAMS EMITTED IN EUROPE. CAN IT BE CHANGED somehow?

There is a so-called "time shift" function that allows you to set the emission delay by 1, 2, 3, 4, 7, 8, 9, 10, 11 ... 20 hours. This function allows you to adapt the TV viewing to the time zone.

HOW TO CONTACT YOU AND IN PARTICULAR WHEN IS THE EASY TO CALL?

Możesz się z nami skontaktować 24/7 przez telefon, email lub LiveChat. Jeśli i tak nie udało Ci się do nas dodzwonić, prześlij nam zapytanie pocztą elektroniczną, a nasi pracownicy odpowiedzą na nie w możliwie najkrótszym czasie.

Jak szybko dostanę odpowiedź na moje zapytanie?

You can contact us 24/7 by phone, email or LiveChat. If you still haven't been able to reach us, send us an e-mail inquiry and our employees will answer it as soon as possible.

HOW QUICKLY GET ANSWER TO MY QUESTION?

We strive to respond to all inquiries within 24 hours. However, sometimes it may happen that due to the large number of requests we will need more time to check all requests. In such cases, you can expect our response within 3 business days (excluding holidays and Sundays).

MY DECODER IS IMPROVED. WHAT SHOULD I DO?

If the receiver is damaged within the warranty period, it will be repaired or replaced free of charge. This does not apply to damage caused by improper use of the device or deliberate damage. The warranty and its duration can be found in the instructions for the respective receiver. If your decoder broke and the warranty period has already expired (1 or 2 years - information available in the device description) you can contact Witaj.TV support and order a new device

TECHNICAL ISSUES

PAINT STOP, SOUND LOSS. WHAT TO DO?

First check your connection speed. Go to Settings, in Other TEST INTERNET SPEED you press START. In a few seconds you will see how many Mbps you have. If the speed is sufficient, contact technical support.

EVERYTHING WAS WORKING GOOD FOR ME, BUT NOW IT WAS INFORMATION THAT AN INCORRECT CODE WAS ENTERED. WHAT'S THE PROBLEM?

This problem can have several causes: You have entered the subscription number / password incorrectly - try entering it again; The subscription has expired - you must buy a new subscription in our online store or from a dealer / partner; Access has been suspended due to the lack of funds on your account or payment card to pay for the subscription. If you have any

THE DECODER (CHANNELS) HAS STOPPED. WHAT TO DO?

Restart all devices in the following order: Turn off the decoder, then modem and router. Then turn on all of these devices in reverse order every 2-3 minutes. If the problem persists, contact technical support.